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As the Palo Alto City Council prepares to ink a new and more costly long-term contract with the nonprofit Pets In Need to run the city’s animal shelter, former and current staff are coming forward to warn of the agency’s dysfunction.

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CalMatters is a Sacramento-based nonpartisan, nonprofit journalism venture committed to explaining how California's state Capitol works and why it matters. It works with more than 130 media partners throughout the state that have long, deep relationships with their local audiences, including Embarcadero Media.

Gennady Sheyner covers local and regional politics, housing, transportation and other topics for the Palo Alto Weekly, Palo Alto Online and their sister publications. He has won awards for his coverage...